Last Updated: March 6, 2026
1. Acceptance of Terms
By accessing, browsing, or using the Lux Footware website (luxfootware.com), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue use of our website immediately.
2. Business Information
Company: Lux Footware
Address: 3286 Gregory Lane, Louisville, KY 40202
Email: shop@luxefootworks.online
Phone: 502-604-7436
Business Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM EST
3. Product Information and Accuracy
We strive to provide accurate, complete, and up-to-date information regarding our luxury footwear products, including descriptions, prices, availability, and specifications. However, we cannot guarantee the absolute accuracy of all content. Product colors may appear differently on various devices due to screen settings. All dimensions and sizing information are approximate. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
4. Pricing and Payment Terms
All prices are listed in US Dollars and are subject to change without notice. Prices include applicable taxes where required by law. Additional charges may apply for shipping, handling, and expedited delivery services. We accept major credit cards, PayPal, and other payment methods as displayed at checkout. Payment must be processed and verified before order fulfillment. We reserve the right to refuse or cancel orders with payment issues.
5. Order Processing and Fulfillment
All orders are subject to acceptance, verification, and product availability. We reserve the right to refuse, cancel, or limit orders at our sole discretion, including orders that appear fraudulent or violate these terms. Order confirmation emails do not guarantee acceptance. Standard processing time is 1-3 business days before shipment. Expedited processing is available for additional fees.
6. Shipping and Delivery
Shipping costs and delivery times vary by destination and selected method. Domestic shipping typically takes 3-7 business days, international shipping 7-14 business days. Delivery times are estimates and not guaranteed. Risk of loss transfers to the customer upon delivery to the shipping address. We are not responsible for delays caused by weather, customs, or carrier issues. Signature confirmation may be required for high-value orders.
7. Return and Refund Policy
We offer a 30-day return policy from the delivery date for unworn items in original condition with all packaging, tags, and accessories. Custom or personalized items are not eligible for return unless defective. Return authorization is required before shipping items back. Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility. Refunds are processed to the original payment method within 5-10 business days after receiving returned items.
8. Product Warranties and Quality Assurance
Our luxury footwear comes with a limited warranty against manufacturing defects for 12 months from purchase date. This warranty covers material and workmanship defects but excludes normal wear, misuse, accidents, or damage from improper care. Warranty claims require proof of purchase and inspection by our quality team. Remedies are limited to repair, replacement, or refund at our discretion.
9. Intellectual Property Rights
All website content, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Lux Footware and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our written permission.
10. User Conduct and Prohibited Activities
You agree not to use our website for any unlawful purposes or prohibited activities, including but not limited to: attempting to gain unauthorized access to our systems, transmitting viruses or harmful code, engaging in fraudulent activities, harassing other users, violating intellectual property rights, or interfering with website functionality. We reserve the right to terminate access for violations.
11. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our website, you consent to our privacy practices as described in our Privacy Policy.
12. Age Requirements
Our website and services are intended for users 18 years of age or older. Minors may only use our services with parent or guardian supervision and consent. We do not knowingly collect personal information from children under 13 years of age.
13. Disclaimer of Warranties
Except as expressly stated, our website and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
14. Limitation of Liability
To the maximum extent permitted by law, Lux Footware shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
15. Indemnification
You agree to indemnify, defend, and hold harmless Lux Footware, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from your use of our website, violation of these terms, or infringement of any third-party rights.
16. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government regulations, or supplier failures.
17. Governing Law and Jurisdiction
These terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to conflict of law principles. Any disputes arising from these terms or your use of our website shall be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky.
18. Dispute Resolution
Before pursuing legal action, parties agree to attempt resolution through good faith negotiation for 30 days. If unsuccessful, disputes may be resolved through binding arbitration under the American Arbitration Association rules, except for claims involving intellectual property rights or injunctive relief.
19. Severability and Modification
If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force. We reserve the right to modify these terms at any time. Material changes will be communicated via email or website notice at least 30 days before implementation. Continued use constitutes acceptance of modified terms.
20. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Lux Footware regarding your use of our website and services, superseding all prior agreements and understandings.
21. Contact Information
For questions, concerns, or notices regarding these Terms & Conditions, please contact us:
- Email: shop@luxefootworks.online
- Phone: 502-604-7436
- Mail: 3286 Gregory Lane, Louisville, KY 40202
We will respond to inquiries within 48 hours during business days.